Shipping policy
Effective Date: January 5, 2026
At JIYU Skincare, we work to process and ship your order as quickly and safely as possible.
1. Processing Time
Orders are typically processed within 2–4 business days after payment has been confirmed.
Once your order has shipped, you will receive a confirmation email with tracking information.
2. Shipping Availability
JIYU currently ships within the United States.
International shipping is not currently available, although JIYU plans to expand international shipping in the future.
3. Shipping Rates and Delivery Times
Shipping rates and estimated delivery times are calculated at checkout based on your shipping location.
Standard U.S. delivery generally takes approximately 3–7 business days after the order has shipped.
Delivery times are estimates and may vary depending on the destination, carrier, weather, holidays, and other circumstances outside our control.
4. Tracking Your Order
Once your order has shipped, a tracking number will be sent to the email address provided during checkout.
You can use the tracking number to monitor the progress of your shipment.
5. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you entered an incorrect or incomplete address, please contact us as soon as possible at:
We will do our best to assist you, but changes may not be possible after an order has been processed or shipped.
6. Missing or Damaged Packages
If your package is missing or arrives damaged, please contact our customer support team with your order number and photographs of the damaged package or product, if applicable.
We will review the issue and work with you to find an appropriate solution.
7. Contact Us
For shipping questions or assistance with an order, please contact:
Email: support@jiyuskin.com