Refund policy
Effective Date: January 5, 2026
At JIYU Skincare, we want you to feel confident when trying our products. That's why every purchase is backed by our 90-Day Satisfaction Guarantee.
1. 90-Day Satisfaction Guarantee
If you're not satisfied with your JIYU Skincare products for any reason, you may contact us within 90 days of your purchase to request a full refund.
No product return is required under our 90-Day Satisfaction Guarantee.
To request a refund, please email us at:
Please include:
-
Your order number
-
The product(s) you are requesting a refund for
-
A brief explanation of your experience
Our customer support team will review your request and, once approved, process the refund to your original payment method.
2. Refund Processing
Once your refund has been approved, please allow approximately 5–10 business days for the refund to appear on your original payment method.
Actual processing times may vary depending on your bank or payment provider.
Original shipping costs are non-refundable.
3. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or contains an incorrect product, please contact us within 7 days of delivery.
Please email support@jiyuskin.com and include:
-
Your order number
-
Photos of the damaged, defective, or incorrect item
-
A brief description of the issue
We will review the situation and work with you to provide an appropriate resolution, which may include a replacement or refund.
4. Opened or Used Products
Our 90-Day Satisfaction Guarantee applies even if you have opened and tried the product.
For safety and hygiene reasons, please do not mail products back unless our customer service team specifically instructs you to do so.
5. Returns
If you need to initiate a return or have questions regarding your order, please contact us at:
Our team will provide any applicable instructions for your specific situation.
6. Contact Us
JIYU Skincare
Email: support@jiyuskin.com